Improving Order Fulfilment Times with Courier Service Integration for SAP Business One Customers.
Fulfilling a sales order, whether it originates from your eCommerce web store or taken over the telephone is a critical piece of a business’s operations.
Providing goods quickly and efficiently can result in positive feedback on review websites and can encourage repeat business.
Whilst many businesses pride themselves on offering a great customer experience, in the background a team of employees or a dedicated despatch team are required to manually extract orders from SAP Business One and your eCommerce store/s and manually place the order with a courier service for fulfilment.
The downside to this is:
• Bi-directional data entry.
• Time-consuming.
• Costly.
So How Can You Improve Your ‘Order to Fulfilment’ Times to Maintain High Customer Service Levels?
The answer is to establish a seamless SAP Business One integration with your eCommerce store and a courier service provider that enables the automatic synchronisation of information between business systems and applications with your selected shipping service(s).
Common Requirements for Courier Service Integration Include:
• Automated publishing of tracking numbers to customer portals and eCommerce solution/s.
• Automated proof of delivery into SAP Business One.
• Automated identification of orders for fulfilment and printing of labels.
• Automatic placement of sales orders with your courier service provider.
• Automated tracking number notifications sent to customers via SMS or email.
• Automatic creation and distribution of reports.
Achieving an automated despatch process can be attained through introducing an SAP Certified, simple to install and easy to maintain integration and business process automation solution, BPA Platform.
BPA Platform is a business process automation solution for SAP Business One that provides the ability to synchronise sales order information between systems and applications and can extract customer data including email addresses and mobile phone numbers to:
• Eradicate bi-directional data entry and associated errors
• Improve the dispatch process and remove associated bottlenecks
• Save time within the warehouse
• Reduce delivery update status queries
• Improve customer satisfaction and experience.
What Courier Services Can BPA Platform Integrate With?
BPA Platform can integrate with practically any courier service or shipping application including:
Parcelforce/Royal Mail, DHL, FedEx, UPS, TNT, MetaPack, Evri, DPD to name a few.
KFA Connect also has first-hand experience in integrating SAP Business One with GFS (Global Freight Solutions) – having completed a project for a customer which also included implementing ScanB1, our own warehouse barcode Scanning solution designed and developed for SAP B1 customers.
In summary, BPA Platforms’ courier service integration solutions automate the flow of information between your shipping system, eCommerce application and SAP Business One to remove repetitive administration, improve despatch times and enhance customer satisfaction.
Why not further streamline your pick, pack and despatch process by adding ScanB1 – KFA Connect’s Barcode Scanning Solution, and make printed pick notes a thing of the past!
For more information Contact Us
KFA Connect are Codeless Platforms Partners – authorised to sell BPA Platform. KFA Connect have in-depth knowledge of developing integration and Process automation using the solution.