We know your system and processes are business critical and must be available to your customers 24/7. That’s why our technical support desk is on call round the clock for the integrated solutions we develop for our clients.
System checks are made using remote monitoring software and incident management is provided by our UK based support team via email and telephone.
As developers, we have an intimate knowledge of your system and our teams are trained to resolve issues quickly and thoroughly.
We make use of BMC Remedy Service Management System Suite to register, manage and track incidents in accordance with Service Level Agreements which we will agree with you.
Recognising that not every business needs ongoing support, we also offer ad hoc support, tailoring the appropriate mix of our support modules.
So whether you need 24/7 support, or simply someone to help out on demand, we’ll tailor the support solution to you.
Get in touch
If you have a general question you can get in touch here.