We know your system and processes are business critical and must be available to your customers 24/7.
That’s why our technical support desk is on call round the clock for the integrated solutions we develop for our clients.
We offer a vast range of support services, including IBM i, SAP Business One (SAP B1), VisionOne and Magento as well as eCommerce integration support such as eBay, Amazon, Linnworks, Akeneo, Volo and Taskcentre.
Our UK based support team will carry out essential system checks using remote monitoring software and accept service requests via email, dedicated support phone lines and your own personal customer portal.
By taking a pro-active approach and following ITIL best practice – we aim to be one step ahead, constantly checking for problems behind the scenes and addressing them before they turn into incidents and disruptions to your business. We develop an intimate knowledge of your system and our teams are trained to resolve issues quickly and thoroughly – often before our customer is even aware.
A Service Level Agreement (SLA) will be our commitment to you, ensuring the services we provide are both fit for use and fit for purpose. Using Jira Service Desk, an ITIL certified service operations tool, we will register, track and manage all your service requests in accordance with these agreements and a customer portal will give you full visibility; simply log in for the latest information on your request.
Recognising that not every business needs ongoing support, we also offer ad-hoc support, tailoring the appropriate mix of our support modules. So, whether you need 24/7 support, or simply someone to help out on demand, we’ll tailor the support solution to you.
Get in touch
If you have a general question you can get in touch here.