Need 24/7 IBM i system support, or simply someone to help out on-demand?
We’ll tailor the support package to your requirements using the appropriate mix of our support modules.
Our support team can provide 24-hour support for your IBM i applications. With agreed response times, monthly reports, and a focus on customer satisfaction
We offer a vast range of support services to IBM i customers including performing daily checks and tasks as well as IBM i eCommerce integration support.
Engaging with an external provider will remove the risk to your business of having a single resource; as the knowledge of your systems and processes will be spread throughout our team.
KFA’s support team will become an extension of your in-house team; either to relieve you of daily repetitive tasks or on an ad-hoc basis, freeing up your resource to work on other projects.
Our Customers
Our customers include small independent businesses with no in-house resources at all, to large multi-national companies where we seamlessly integrate with their IT team.
We have experience in IBM i support for industries including:
IBM i Support
Day-to-Day
Our UK-based support team will carry out essential system checks using remote monitoring software and accept service requests via email, dedicated support phone lines, and your own personal customer portal.
By taking a proactive approach and following ITIL best practices – we aim to be one step ahead, constantly checking for problems behind the scenes and addressing them before they turn into incidents and disruptions to your business.
We develop an intimate knowledge of your system, and our teams are trained to resolve issues quickly and thoroughly – often before our customer is even aware.
Our Commitment to You
A Service Level Agreement (SLA) will be our commitment to you, ensuring the services we provide are both fit for use and fit for purpose.
Using Jira Service Desk, an ITIL-certified service operations tool, we will register, track, and manage all your service requests in accordance with these agreements and a customer portal will give you full visibility; simply log in for the latest information on your request.
Our dedicated IBM i support team is experienced in providing a fully Managed Service including Technical Helpdesk and System Monitoring.
Looking to Streamline Your Support Processes?
Need to remove the risk associated with a single in-house IBM i resource?
Is your business at risk, due to limited in-house resources or the potential retirement of key resources within the business?
Address these risks by engaging with KFA Connect as your new support partner.
Our team can be available for a set amount of hours per month as required and has vast experience in streamlining your tasks and offering ongoing support.
We will become an extension of your own team, reducing the risk and supporting them – allowing them to focus on other projects.