Background Definitions and Interpretations
In this Policy the following terms shall have the following meanings:
“Account” means collectively the personal information and credentials used by Users to access Material and/or any communications system on the Web Site.
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site.
“Cookie” means a small text file placed on your computer by KFA Connect when you visit certain parts of this Web Site. This allows us to identify recurring visitors and analyse their browsing habits within the Web Site.
“Data” means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems.
“KFA Connect” means Kingfisher Associates (UK) Ltd, t/a KFA Connect.
“Service” means collectively any online facilities, tools, services or information that KFA Connect makes available through the Web Site either now or in the future.
“System” means any online communications infrastructure that KFA Connect makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.
“User” / “Users” means any third party that accesses the Web Site and is not employed by KFA Connect and acting in the course of their employment.
“Web Site” means the website that you are currently using (https://www.kfa.co.uk/) and any sub-domains of this site (e.g. https://www.kfa.co.uk/blog/) unless expressly excluded by their own terms and conditions.
What We Collect
We only collect Data on our website to respond to enquiries and provide services to the best of our ability. We do not ask for more information than is needed to carry out these tasks.
Where you are required to submit Data we do not offer the option to opt-in to marketing lists as we do not send marketing information nor do we employ any third parties to do so on our behalf.
The following Data may be collected: Full name, Company name, Email Address, Telephone Number, Company Website Address, IP address (automatically collected), Web Browser type and version (automatically collected), Operating System (automatically collected), a list of URLs starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected) and Cookie information (see below).
What we do with the Information
Any personal Data you submit will be retained by KFA Connect for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications system that we may provide may be retained for a longer period.
Unless we are obliged or permitted by law to do so, your Data will not be disclosed to third parties.
All personal Data is stored securely in accordance with the principles of the EU General Data Protection Regulation (GDPR). Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
Internal record keeping;
Improvement of our products/services; and
such information may be used to customise or update the Web Site.
Disclosure of Personal Information
We never disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.
Your Right to Withhold Information
Access to Personal Information
Data security is of great importance to KFA Connect and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
KFA Connect tries to be as open as it can be in terms of giving people access to their personal information.
Individuals can find out if we hold any personal information by making a ‘subject access request’ (SAR) under the EU General Data Protection Regulation (GDPR). If we do hold information about you we will:
give you a description of the information;
tell you why we are holding it; and
let you have a copy of the information in an intelligible form.
To make a request to KFA Connect for any personal information we may hold you need to put the request in writing addressing it to Data Protection, c/o KFA Connect to the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to rectify any mistakes, restrict processing or remove the data completely.
Third-Party Web Sites and Services
KFA Connect uses a third-party service, WordPress.com to publish our website, blog and provide our search facility. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either KFA Connect or any third party.
WordPress is owned and hosted by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example, the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see Automattic’s privacy notice: https://automattic.com/privacy/
KFA Connect allows Trustpilot to place cookies on our Web site to invite our customers to write reviews and to verify them.
We do not use cookie information for any targeted marketing and we do not sell the information collected by cookies, nor do we disclose the information to third parties.
The user-level and event-level data collected by Google Analytics is automatically deleted after a period of 26 months.
People who email us
We use TLS (Transport Layer Security) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
People who contact us via social media
We use a third-party provider, Hootsuite to manage our social media interactions.
If you send us a private or direct message via social media the message will be stored by HootSuite for three months. It will not be shared with any other organisations.
Links to Other Websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this Policy
This policy notice was last updated on 21/09/2023.
Get in Touch
KFA Connect, Suite 9 Endeavour House, Crow Arch Lane, Ringwood, Hampshire, BH24 1HP.