It’s clear that COVID-19 has completely changed the way customers interact with businesses.
With measures introduced by the UK Government earlier this year asking people to stay at home and use online businesses for necessities, there was an initial surge with companies needing to completely change their business models, offering home deliveries and online sales.
Many companies had to make these changes to the way they work overnight. Businesses who operate face-to-face and rely on a shop or trade outlet and these changes meant that they needed to switch to online so their customers can continue to buy from them.
If companies haven’t already made the move to selling to their customers online in a quick and easy way – they should do so now, to keep their business going well into the future. But it doesn’t end there…
Now we have reached Autumn and many businesses will now be working hard to prepare for Black Friday and Christmas. It’s crucial to take time to make sure that not just the customer-facing online presence is as slick as possible (with consideration given to the user experience). It’s also important to have your stock levels on your website shown in real-time to avoid disappointment/customer complaints or lost sales and that the communication with your customers relating to courier information is also going to meet their expectations.
Review how your website integrates with your backend system and make changes where needed here too.
Consideration could be given to how a warehouse barcode scanning solution would increase your productivity and accuracy during your peak times, by streamling your pick & pack operations – and help you keep up with demand.
KFA Connect can support companies with their eCommerce offering, to help businesses get online quickly and effectively and to ensure companies are well-placed to continue with eCommerce activities moving forward. Shopify, Magento, WooCommerce sites can all be integrated with any solution or operating system you use to run your business; including SAP Business One and IBMi.
If you need support to switch your business online, need assistance integrating your eCommerce site with your backend systems or to ensure your IT infrastructure can cope effectively with the extra demand, the team at KFA Connect are on hand to help.